153.68 S877
Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood). --
Imp / Ed.:
New York, NY, Estados Unidos : Penguin Books, c2014.
348 p : il. ; 22 cm.
The feedback challenge. -- 1. Three triggers. -- Truth triggers. -- 2. Separate appreciation, coaching, and evaluation. -- 3. First understand. -- 4. See your blind spots. -- Relationship triggers. -- 5. Don't switchtrack. -- 6. Identify the relationship system. -- Identity triggers. -- 7. Learn how wiring and temperament affect your story. -- 8. Dismantle distortions. -- 9. Cultivate a growth identity. -- Feedback in conversation. -- 10. How good do I have to be?. -- 11. Navigate the conversation. -- 12. Get going. -- 13. Pull together. --
Tomado de la pasta: "Douglas Stone & Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, and offer a powerful framework to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited criticism with curiosity and grace. Blending the latest insights from neuroscience and psychology with practical, hardheaded advice, this book fills an important gap in the literature on leadership, organizational behavior, and education." --
9780143127130 (print version)
9780670014668 (e-book)
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Incluye referencias bibliográficas (Pp. 325-335) e índice.
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